We know that ordering things online can be a gamble; you can’t touch the items or try anything on, and because of that we try our best to be very return - friendly. However, as in life, there are certain rules that must be followed so that we can help you out.
Items can be returned within 7 days of the delivery date for refund. You must notify us immediately if you need to return your order. Returns received after 10 calendar days from the date of delivery will be available for store credit.
Anything purchased on sale, discounted, or clearance price is FINAL SALE, and is not eligible for return. Returned items must remain unwashed and unworn. Shipping is non-refundable, unless there was a mistake on our end. Please allow 5-7 days to process your return once it is received. Please keep in mind that shipping costs are non-refundable.
You are responsible for mailing your item(s) with tracking and insurance. We make no guarantees that your return will be received if your return if it is sent without proper packaging, insurance and tracking services.
The products at LUXEISLE.com are limited edition designs and produced in small quantities. Due to these limited quantities, a like exchange may not always be available. We will do our best to replace with the same item, however if this is not possible, we will send a selection of replacement options for your choosing via email.
Exchanges are made on a case-by-case basis. If you need to exchange your items for any reason, please send us an email at email@example.com. We will confirm with a Return Authorization if conditions for exchange have been met.
With some exception (prior approval & authorization by LUXEISLE) you will be responsible for paying for your own shipping costs for returning any item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Special consideration for gift items will only be made if your order is specified as a gift at the time of purchase. Notation must be made in the comment area on the checkout page.
Closeout Sale items
Only regular priced items may be refunded, unfortunately closeout/sale items cannot be refunded or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the specified number of days. If the return is NOT approved we will email you with our decision and how to proceed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.