We take pride in the quality of our garments and carefully inspect each piece prior to shipping. In the event there is any problem with your order, please immediately notify us at firstname.lastname@example.org within 48 hours of receipt. Any claims of this nature made after 48 hours of receipt may not be eligible for refund, return or exchange.
These garments are delicate fabrics with decorative accents which require special care. Dry cleaning is recommended or as indicated on the garment labels. Any items with obvious signs of wear, damage or improper care are not eligible for a refund or exchange. We can not be responsible for damage to items that have not been cared for properly. Please read all labeling when cleaning your garments.
We will respond with a Return Authorization and further instructions via email if the requirements for a return are met. All returns require tracking notification and insurance. We make no guarantees that your return will be received if your return if it is sent without proper packaging, insurance and tracking services.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within the specified number of days. If the return is NOT approved we will email you with our decision and how to proceed.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Closeout Sale items
Only regular priced items may be refunded, unfortunately closeout sale items cannot be refunded or exchanged.
The products at LuxeIsle.com are limited edition designs and produced in small quantities. Due to these limited quantities, a like exchange may not always be available. We will do our best to replace with the same item, however if this is not possible, we will send a selection of replacement options for your choosing via email.
Exchanges are made on a case-by-case basis. If you need to exchange your items for any reason, please send us an email at firstname.lastname@example.org. We will confirm with a Return Authorization if conditions for exchange have been met.
With some exception (prior approval & authorization by LUXEISLE) you will be responsible for paying for your own shipping costs for returning any item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Special consideration for gift items will only be made if your order is specified as a gift at the time of purchase. Notation must be made in the comment area on the checkout page.