Refund policy

Returns

We know that ordering things online can be a gamble; you can’t touch the fabric or try it on and because of that we try our best to be return-friendly. However; as in life, there are certain rules that must be followed so that we can help you out. 

In the unlikely event there is any problem with your order, notify us immediately at hello@luxeisle.com or by clicking the chat option (bottom right of screen) within 48 hours of receipt. Any claims made after this time may not be eligible for return. Swimwear and Sale items are not eligible for return.  Only US addresses qualify for returns. Shipping costs are not refundable.

To be eligible for a return, your item must be unworn and unused,  in the same condition that you received it. All replacement embellishment packets attached to garment (if applicable) must also be unaltered.  Any items with obvious signs of wear, damage, alteration or improper care are not eligible for a return.

If the requirements have been met we will issue a Return Authorization Number and email you with a confirmation along with the instructions for your return. All returns require tracking notification and insurance. We can not guarantee that we will receive your returned item if it is sent without proper packaging, insurance and tracking services.

We accept Authorized Returns that are shipped within 10 days from receipt. The cut-off date for your item to be approved and received must be within 10 calendar days from the date of delivery arrival as stated on the shipper's tracking page. Approved returns received after 10 calendar days will only be eligible for store credit.

With some exception (prior approval & authorization by LUXEISLE) you are responsible for paying for your own shipping costs for returning any item. 

Gifts
Special consideration for gift items will only be made if your order is specified as a gift at the time of purchase. Notation must be made in the comment area on the checkout page. 

We are here to help - please let us assist you if you are uncertain or need help choosing a gift 💝.